Lumen approaches each project as an opportunity to dig deep into your organization and deliver solutions that make a difference. Whether you are interested in one or many of our services, Lumen will work with you to define the best path forward.  We will use smart insights to create marketing strategies that get the job done.

Business Strategy


We help you recognize the impact the changing business environment has on your company and build a road map for the future. This can include EOS implementation, new market entry strategies, and process improvement initiatives.

  • Strategic Planning
  • EOS Implementation
  • Process Improvement
  • Marketplace Assessment


Lumen delivers comprehensive brand strategies working with clients to develop their brand positioning, messaging, and strategic assets crafting a solid, strategic foundation from which marketing programs can be built.
  • Identity
  • Positioning
  • Personality
  • Messaging
Marketing Strategy


We help align marketing strategy with your company’s overall business objectives. We build and execute marketing and communication plans that integrate with the corporate strategic plan.
  • Strategy
  • Planning
  • Execution
  • Communication
Customer Experience


We work with you to develop a customer experience that addresses your strategic goals. Initiatives can include customer surveys, customer journey mapping, satisfaction programs, and customer research.
  • Customer Feedback
  • Customer Research
  • Customer Satisfaction
  • Customer Loyalty
Employee Engagement


Lumen can help you drive your business purpose into measurable performance. Working to integrate your overall purpose and culture, we develop and implement performance systems to  improve the engagement of your employees, teams, and organization.
  • Culture
  • Recognition
  • Communications
  • Performance